Subject: Tech Support Candidate - RAJIV MOHAN
From: RAJIV MOHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 10:55:06 -0500

| | Tech Support Test

Name | RAJIV MOHAN
E-mail | [email-masked]
Phone Number | (7906) 903965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior executive | 12.06.2020 | 36800
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 | 22600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check internet connection
2)  Check System firewall /Antivirus ,weather website has been blocked from firewall/antivirus.
3)Check weather website complies geographical policies of country.
4) Is the website not opening on single web browser or multiple browsers.
5)Check weather the URL  is typed correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on Power button of Bluetooth speaker along with Bluetooth transmission button.
2) Turn on Bluetooth receiver  of Mobile phone( Settings>Connection>Bluetooth>Switch On)
3)On search bar device name appear of speaker, click on it.
4)Successful connection will be intimated by default IVR/Beep.

What according to you makes you a good candidate for customer service or technical support job?

1)Good communication skills.
2) Strong technical aspects required for job.
3) One should be familiarize with proper procedure of escalations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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