Subject: Tech Support Candidate - Amit Kumar Singh
From: Amit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 10:20:10 -0500

| | Tech Support Test

Name | Amit Kumar Singh
E-mail | [email-masked]
Phone Number | (0120) 7301171715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaberi, Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
CCTV, SECURITY ALARM & FIRE ALARM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovatiview India Pvt Ltd | Project Coordinator | Currently Working | 30K
Previous Employer 1 | Vantage Interested Security Solution | Project Engineer | 30th.Jan.2020 | 22K
Previous Employer 2 | AnG India Limited | Aas.Manager | 30th.May.2019 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st.Step - We need to check firstly Internate working or not in PC.

2nd Step - Browser need to reset or refresh.

3rd Step & last Step - Again if it's not working then we need to reinstall the particular browser then definitely it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st Step - Bluetooth Speaker need to be power on

2nd Step - Now switch the on bluetooth option from setting option of mobile phone.

3rd Step - Need to search particular bluetooth speaker

4th Step - Phone and Speaker need to be connected with same pair ID

Now we can enjoy music through bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | With fallowing smaller and simple step.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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