Subject: Tech Support Candidate - Aaditya Teotia
From: Aaditya Teotia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 03:30:43 -0500

| | Tech Support Test

Name | Aaditya Teotia
E-mail | [email-masked]
Phone Number | (91) 8439849972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP
printer troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DIGITAL MECHANICS TECHNICAL SOLUTION PRIVATE LIMITED | Technical Support Engineer | Present | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check the connectivity of internet.
2. Reopen the browser.
3. Reset the browser.
4. Check for cookies and caches.
5. i'll ping the website on CMD.
6. Restart the computer.
7. Restart the router.
8. Reset the router.
9. Call to ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly open the Bluetooth of the speaker.
2. Then we will open the Bluetooth of the mobile Phone.
3. Then we will find the Bluetooth device on our mobile Phone.
4. once we will find it, we will pair both devices with each other.
5. Once both devices are paired, Bluetooth speakers are ready to use.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one. i also believe in teamwork, honesty and smart work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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