Subject: Tech Support Candidate - Deepak Lohani
From: Deepak Lohani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 01:37:22 -0500

| | Tech Support Test

Name | Deepak Lohani
E-mail | [email-masked]
Phone Number | (122002) 8826248014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deware Technology | Implementation specialist | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can check the internet connection weather it's working or not and can check the internet cable is connected properly and can check the internet settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth and pair with Bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | If the customer is satisfied then it's good for us.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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