Subject: Tech Support Candidate - Tarique Ahmad
From: Tarique Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 00:55:10 -0500

| | Tech Support Test

Name | Tarique Ahmad
E-mail | [email-masked]
Phone Number | (+91) 7228872457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nehru vihat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal enterprises | Technical Support Engineer | 16 Nov 2020 | 20000
Previous Employer 1 | Skill venture Pvt LTD | Computer trainer | ,15 Sept 2017 | 15000
Previous Employer 2 | Kk classes | Maths teacher | 20 may 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all refresh page and enter ulr then check what error is showing on screen then troubleshoot and restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth device in Mobile
Check speaker
And connect

What according to you makes you a good candidate for customer service or technical support job?

Understand the query
Communicate very politely
Resolve gently

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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