Subject: Tech Support Candidate - Ashish Upadhyay
From: Ashish Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 00:39:17 -0500

| | Tech Support Test

Name | Ashish Upadhyay
E-mail | [email-masked]
Phone Number | (91) 8700382711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden, East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak Research and Services llc | Technical Support Executive | | 35k
Previous Employer 1 | Teleperformance DIBS | Technical Support Advisor | 16/03/2020 | 28k
Previous Employer 2 | Viewtech IT Services | Technical Support Executive | 10/09/2016 | 25k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1# I will try to open the same website on other browser.

2# If first step does not worked then I will allow permission for third part website and cookies to be run on the current or home browser.

3# Adding extention of current website to be opened.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turning on blutooth on cellphone and power on of blutooth device.
2. configuring blutooth network on cellphone
3. adding blutooth network with cellphone server.

What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction and attentive towards customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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