Subject: Tech Support Candidate - Sudhakar Sharma
From: Sudhakar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 22:37:08 -0500

| | Tech Support Test

Name | Sudhakar Sharma
E-mail | [email-masked]
Phone Number | (96433) 96624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 68 Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Sql and mysql database DML commonds

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Paisa bazaar marketing and consulting Pvt Ltd | Senior dialer analyst | 10 June 2020 | 28,362
Previous Employer 2 | Teckinfo solution pvt ltd | Application Support Engineer | 27 July 2020 | 20,380

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will see the which type of error displayed in browser after that after that check it's browser problem or network problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the blutooth and search the device name and select the device. Then connect the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Quick resolution for any issues. It's basically belongs to knowledge and experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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