Subject: Tech Support Candidate - Gaurav Kumar jha
From: Gaurav Kumar jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 22:03:58 -0500

| | Tech Support Test

Name | Gaurav Kumar jha
E-mail | [email-masked]
Phone Number | (+91) 9971005673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pandev Nagar mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Webinar conducting, thru zoom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IIFM LTD | Senior Executive Hardware Networking Engineer | 30 days of notice period | 17k in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.Down for everyone site check showing site is up. Proper check network conitvity and update your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First fal mobile and speakr bluetooth on than search device name and pair if connected your spekar connected
What according to you makes you a good candidate for customer service or technical support job? | “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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