Subject: Tech Support Candidate - Jai Sharma
From: Jai Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 08:33:19 -0500

| | Tech Support Test

Name | Jai Sharma
E-mail | [email-masked]
Phone Number | (+91) 8800380578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambi, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | We are Bamboo | Tour Coordinator | 2nd March 2020 | 22000
Previous Employer 2 | Yo Tours | Tour Guide | October 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps I will follow to diagnose the issue :-

1. Check if there is any spelling mistake.
2. Check if the error is related to the website, or if there's any other issue with the system.
3. The website might not be secured.
4. Last, I may refresh the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on your device, make sure its discoverable.
2. Turn on the bluetooth speaker.
3. Check if your device shows the speaker name in the bluetooth setting.
4. If yes, pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience.
2. Listening skills.
3. Communication Skills
4. Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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