Subject: Tech Support Candidate - Zaheer Ahmed
From: Zaheer Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 08:00:45 -0500

| | Tech Support Test

Name | Zaheer Ahmed
E-mail | [email-masked]
Phone Number | (91) 8958184729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar Delhi 110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IB Monotaro Pvt. Ltd. | Associate SystemAdministrator | Currently working | 21200
Previous Employer 1 | Somya translators Pvt. Ltd. | Network Support Excutive | 29th fab 2020 | 18210
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check our internet connection it is working our not working after that i will check internet router our firewall this site black listed ou white listed then last i will check system host file if this side under block list i will delete from host file then save host file.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st of all on Bluetooth speaker then i will enable mobile Bluetooth then make pair with the device after that paired with speaker then connact
What according to you makes you a good candidate for customer service or technical support job? | I am a good candidate according to me because i have a good knowledge and hardworking with my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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