Subject: Tech Support Candidate - Urvashi Rana
From: Urvashi Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 07:58:14 -0500

| | Tech Support Test

Name | Urvashi Rana
E-mail | [email-masked]
Phone Number | (91) 8376994595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Laptop, desktop, printer troubleshoot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Content moderator | | 25
Previous Employer 1 | Homeshop18 | Sr. Representative | | 18
Previous Employer 2 | Ienergizer | Sr. Engineer | | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll reboot my computer and test the website again. Try loading the site in a different browser. There may be some settings configured incorrectly on browser. Try a different web browser to see if I can load the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I'll on bluetooth speaker. Then below steps:
1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If speaker is not listed, I'll press the button on my speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
6. Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

According to me there are many reasons which makes me good candidate for this job. I have the experience and expertise in the area of customer support that is required in this position. Communication. I do have the qualities which are most important for a customer service and a technical support executive.
1. Patience
2. Problem Solving
3. Diplomacy
4. Motivation
5. Trust
6. Empathy
7. Vision

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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