Subject: Tech Support Candidate - Devender Singh
From: Devender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 07:54:29 -0500

| | Tech Support Test

Name | Devender Singh
E-mail | [email-masked]
Phone Number | (0) 7042650908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | self-employed | Sel Employed | October 2020 | 25000
Previous Employer 1 | Shyam Global Technologies | Senior Technical Service Exec. | Aug 2018 | 40000
Previous Employer 2 | I-mappers | Senior Customer Service Exec. | Nov 2015 | 32,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page a couple of times
2.Check the wifi/internet if issue prevails
3.Reset the router if it says connected to internet
4.Search again
5.If issue prevails try to check on another device
or internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch the bluetooth on the phone
2.Switch on the speakers
3.Pair the speakers with phone  by choosing from
the devices available
4.Ready for  some music!

What according to you makes you a good candidate for customer service or technical support job?

1.I am a good listener.
2.I pay attention to details.
3.I am flexible enough to manage the needs of the
job at hand.
4.I am professional and self motivated.
5.I am a seasoned teamworker but fairly
competitive and result oriented.
6.I have an excellent command on computers ,
similar devices and related software and a first
hand experience of same for more than 5 years.
7.I know customer will be happy if he gets heard
and a HAPPY customer is what brings repeated
business.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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