Subject: Tech Support Candidate - Arjun Tripathi
From: Arjun Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 07:26:52 -0500

| | Tech Support Test

Name | Arjun Tripathi
E-mail | [email-masked]
Phone Number | (+91) 6388200234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 49
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device.
2.Make sure the internet connection works.
3.Check if website is down for everybody or just me.
4.If website is down for everybody I'll try again later and if it is down for me than I will try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Tap the Bluetooth icon in settings.
2.Turn on Bluetooth.
3.A list of available devices will appear.
4. If the speaker is not listed then press the button on your speaker that makes it discoverable.
5.Tap on the speaker name in the list to connect it to your phone.

What according to you makes you a good candidate for customer service or technical support job?

I am good at communication skills and also I can work even in difficult situations with coordination among other people easily.
I am calm at my work and believes in art of condensation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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