Subject: Tech Support Candidate - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 06:38:24 -0500

| | Tech Support Test

Name | Priyanshu Singh
E-mail | [email-masked]
Phone Number | (+91) 8090400585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rosmerta security safety system | Technical support | 20 July | 17500
Previous Employer 1 | Radical minds | Customer care executive | 28 October | 14500
Previous Employer 2 | KSP inc | Quality executive | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First I will check if there is network problem and will fix it.
2- I will restart the browser.
3- I would restart the computer.
4- I will clear the cookies.
5- I will try to open website in another browser.
6- will close another app

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Open Setting
Step 2 - tap connection
Step 3 -tap Bluetooth
Step 4 - tap scan
Step 5 - press the power button of headphone
Step 6 - tap on headphone

What according to you makes you a good candidate for customer service or technical support job? | First of all I make sure that customer get satisfy with his queries and he doesn't have doubt . I hear carefully customer problems and  tell them solution step by step, I know customer satisfaction is our primary objective and I do give my full effort to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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