Subject: Tech Support Candidate - Nupur Verma
From: Nupur Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 05:26:01 -0500

| | Tech Support Test

Name | Nupur Verma
E-mail | [email-masked]
Phone Number | (91) 9711322662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Raspl | Helpdesk coordinator | 30may | 17000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Turn on Bluetooth.
Select device name if speaker
press the button on your speaker to show name on your phone.
Then speaker will connect

What according to you makes you a good candidate for customer service or technical support job? | According to me for good customers support one must be good communication skill and have patience to listen customer complaint and have ability to resolve queries with customer satisfaction. I have all these qualities.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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