Subject: Tech Support Candidate - Nandini Sharma
From: Nandini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 05:12:52 -0500

| | Tech Support Test

Name | Nandini Sharma
E-mail | [email-masked]
Phone Number | (226020) 7042923515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi cantt
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Luxottica india eyewear pvt limited | Assistant officer | 31jan 2020 | 31000
Previous Employer 1 | Hilti india pvt limited | Customer service representative | 31jan 2019 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I’ll try to check my internet connection, secondly ill restart the system in case there is any issue by restarting the system it may get resolved after that also if the problem resist ill call the customer care and share my concen to them.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly ill switch on the Bluetooth of my and the speakers and than click on connect button on my phn so that it can get connect with the speakers of the phn.
What according to you makes you a good candidate for customer service or technical support job? | I think that i am very interactive person and the patience level in me is very high the main the that is very much required for good candidate for customer service is patience level becomes sometimes customers become very hiper and to control them we need high patience level.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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