Subject: Arabic Language Test - Ahmed ali ahmed Amran
From: Ahmed ali ahmed Amran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:50:54 -0500

| | Foreign Language Screening Test

Name | Ahmed ali ahmed Amran    /  (+91) 8297002877    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (costumer name)

We team babyshop so sorry to hear that, and we are taking full responsibility of our delivery executive behaviour that caused you any inconvenience  and we will react to the problem  as soon as impossible .

Regards the delivering timeframe, we will as hard as we can to deliver your product on convince time  safely and  protected.

Thank you very much and i hope to can you can accept our apologies.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello *costumer name*

I am sorry to know that we delivered a wrong colour item and for support team,  attitude  that was totally unprofessional ,please accept my sincere apologies on this occasion

Understand that as a member of babyshop support customer that sometime due to the high triffiac on our website and delivering the items problems  like expected your exact item it could happend but we are taking actions and and responsibility for solving  the problems .

We babyshop team would like to give you an an apology gift that is a 15% discount coborn on any item you pick from our shop.

I hope this help and look forward to seeing shopping with us .

We'd appreciate your feedback. Please tell us about your experience today.

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