Subject: Tech Support Candidate - Shashi Mandal
From: Shashi Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:34:47 -0500

| | Tech Support Test

Name | Shashi Mandal
E-mail | [email-masked]
Phone Number | (+91) 8077603662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rudrapur (Uttarakhand)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Orion Edutech Pvt.Ltd | IT System Engineer | 6/June/2020 | 21,231
Previous Employer 2 | Balaji Action Tesa | Desktop Support Engineer | 9/Dec/2017 | 13,497

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi User,

If you're having the same issue with your web Browser, please follow these kinds of steps that are mention below.

Before applying these steps Please make sure that what's issues you're getting appear on display.

There could be few issues such as browser issue, internet related issue, Website block issue.

For Browser Issue
1.Open the Browser.
2. Go to Browser Setting.
3. Make a Default Setting.

For Internet Related Issue
1. Check your Internet Connectivity.
2. Ping to Default Gateway.

For Website Block Issue
1. Open the Browser.
2. Go to Browser Setting.
3. Please check the web block list.

I Hope that the same issue will be fixed, for more help please ping us.
Thanks
XYZ

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Hi User,

1. Turn on the Bluetooth Speaker.
2. Go to Mobile Bluetooth Setting.
3. Turn on Bluetooth Function in mobile.
4. Select the same Bluetooth network name.
5. Make pairing the same Bluetooth network in mobile.

I Hope It's successfully connect.
Thanks.

What according to you makes you a good candidate for customer service or technical support job? | I'm good at tech support where i can help every people very easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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