Subject: Tech Support Candidate - Bijeta Raj
From: Bijeta Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:02:14 -0500

| | Tech Support Test

Name | Bijeta Raj
E-mail | [email-masked]
Phone Number | (94604) 65516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecil | Technical Officer | 19th Aug'20 | 25000
Previous Employer 1 | BIL | Toc associate | 28th feb'2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the proper connection.
Second, check the wires and plug it in and out or switch off and on the system as well as my internet.
Third,try to troubleshoot myself by using ping, telnet and tracert.
If there is an issue, will raise the ticket and try to resolve that issue as soon as possible.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I will switch on the bluetooth of my mobile phone and after that switch on bluetooth of bluetooth speaker and it will connect.
What according to you makes you a good candidate for customer service or technical support job? | Being loyal and provide quickly resolution to resolve the CX issue..by thinking that it's my responsibility.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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