Subject: Tech Support Candidate - BHAARVI SHARMA
From: BHAARVI SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:16:05 -0500

| | Tech Support Test

Name | BHAARVI SHARMA
E-mail | [email-masked]
Phone Number | (0) 8285050543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JANAK PURI New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Hardware - Advanced
MS SQL database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AKASH INSTITUE | TECH SUPPORT ENG | 30/11/2020 | 28000/-
Previous Employer 1 | NCRB | CYBER SECURITY INVESTIGATOR | 30/3/2020 | 25000/-
Previous Employer 2 | SBI | TECHNICAL ANALYST | 30/06/2019 | 25000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) RESTART THE DEVICE.
2) THEN CHECK THE INTERNET CONNECTION.
3) CHECK THE TYPED URL.
4) ALSO CHECK WHETHER SERVER IS DOWN OR NOT .
AND
5) IF I FOUND "ERROR 404" IT'S MEAN PAGE IS DELETED FROM SERVER.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)POWER ON OF BLUETOOTH SPEAKER.
2)ALSO OPEN PHONE'S BLUETOOTH.
3)SEARCHED AND PAIRED IT BY IT'S NAME.
4)SO,IT'S CONNECTED.

What according to you makes you a good candidate for customer service or technical support job? | GOOD KNOWLEDGE WITH GREAT EXPERIENCE MAKE ME SUITABLE FOR THIS POSITION.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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