Subject: Tech Support Candidate - Nandan Saw
From: Nandan Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:07:23 -0500

| | Tech Support Test

Name | Nandan Saw
E-mail | [email-masked]
Phone Number | (91) 7349028174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi, Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Capgemini | Sr. Software engineer | 27 Nov 2020 | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well it's depends on the actual error while opening the www.ndtv.com . Here no error message mention so it's quite unexpected things to share the troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the setting in phone and select Bluetooth
Turn on the Bluetooth in phone/speaker
Go to the add new device in phone
Pair the device with speaker
Device connect successfully

What according to you makes you a good candidate for customer service or technical support job? | Understanding the problem and give the suitable and understanding solution to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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