Subject: Tech Support Candidate - harsh vardhan
From: harsh vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:03:58 -0500

| | Tech Support Test

Name | harsh vardhan
E-mail | [email-masked]
Phone Number | (+91) 9888124690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Software support engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nevitech data solutions pvt ltd | software support engineer | | 19248
Previous Employer 1 | samin tekmindz data solutions pvt ltd | project executive implemation | march 2016 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First, let's figure out where the problem is
2.The problem only happens with certain websites
3.Try clearing Firefox's cookies and cache
4.The website loads but doesn't work properly
5.The problem only happens on a secure (https) website
6.The problem only happens in Firefox
7.The problem happens in all web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first open the bluetooth of the phone and speaker then go to the bluetooth settings than it shows the name of the device than click on that device name and connect.
What according to you makes you a good candidate for customer service or technical support job? | for good candidate a person should aware how to deal with the client and must knowledge of that product. So that you can easily deal with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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