Subject: Tech Support Candidate - Deepak Bharambe
From: Deepak Bharambe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:02:36 -0500

| | Tech Support Test

Name | Deepak Bharambe
E-mail | [email-masked]
Phone Number | (91) 9545029739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers pvt.Ltd | deskto support l1 | 5-12-2020 | 18000
Previous Employer 1 | isource technologies pvt.ltd | sr.desktop support | 10-10-2019 | 20000
Previous Employer 2 | o.a compserve pvt.ltd | desktop support | 20-02-2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step check
;-1) check network connectivity
2)check browser security ssl 1,2,3, TLS
3)clear cache,spam,junk and cookies from broser
4)check browser security and privacy strict levels
5)check browser is updated or not
6)check if any device policy restriction applied to host
7)update drivers and patches if required or prompted in dialog box

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step below:-
check driver availability for model and vesion of os device
step 1:-go to setting
setp 2:-bluetooth and network
step3:-enable bluetooth from setting tab
step4-make enable bluetooth of device speaker
step5::-serach bluetooth device from setting
step 6:-connect detected device nearby area where choose your device
step7:if required upadte driver patches and version

What according to you makes you a good candidate for customer service or technical support job?

from the start i am focusing to detect where exact problem occurs
understanding the problem next to this i am taking precaution for not loosing data
then while troubleshooting i am taking care for last known configuration and backup the data
before fixing and applying new asking for user appropriate requirement on application
in the end asking user for any other problems if occurred before to tis while working and trying to solve that also

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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