Subject: Tech Support Candidate - ASHISH SAKLANI
From: ASHISH SAKLANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:45:56 -0500

| | Tech Support Test

Name | ASHISH SAKLANI
E-mail | [email-masked]
Phone Number | (+91) 7065528734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Govindpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Incident Managrment

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SIS PROSEGUR | Team leader | | 17500
Previous Employer 1 | HCL | Technical support Associate | 31-10-2015 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Mainly basic problems can be solved simply by restarting the system.
2.After that clear the cashe and raw files.
3. Make sure  I shall able to load google.com.
4.Make sure search result load properly.
5.I shall check if the website is down for me or everybody.
6.testing the DNS .
7.if window is not update will update the window first.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I shall open the mobile setting.
2 open the bluetooth tab.
3.make sure bluetooth speaker is on.
4. Mobile bluetooh will scan new device by name.
5.if device will search by name then pair bluetooth speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job?

1.Technical background candidate.
2.Good problem solving skills.
3.Now I am working as a team leader.so ability to manage the team.
4.Prior experience as a technical support Associate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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