Subject: Tech Support Candidate - Shubham Saxena
From: Shubham Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:37:07 -0500

| | Tech Support Test

Name | Shubham Saxena
E-mail | [email-masked]
Phone Number | (+91) 9713873654
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nearby Aurobindo Hospital Indore MP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telepeformance | Subject Matter Expert | Still working | 21000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection first if its not working I will troubleshoot that but if it's working then I will troubleshoot browser related issues like clearing cache and cookies of the browser. I will also check if it's loading in a different browser or not. I will also restart my computer & try a different device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:-

1) Turn on Bluetooth speaker.
2) Place the Bluetooth device in pairing mode. (Most of the speakers come with auto pairing mode).
3) On your phone , open the Settings app.
4) Select Bluetooth/connected devices.
5) Turn on Bluetooth.
6) Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
7) Click on "Pair new Device".
8) When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I feel that I'm qualified because I have 3.5 years of experience as a technical support Executive where I dealt with  situations like DNS not propagating, Business emails not working. I also resolved WordPress related issues like "Error Establishing a Databse Connection", 404 page not found, 500 Internal Server Error, WordPress white screen of death, WordPress Memory Exhausted Error – Increase PHP Memory, Resetting WordPress password using PhpMyAdmin. I also helped customers clearing cache and cookies of the browsers, changing compatibility mode for a specific app, enable/disable anti virus on systems, add a specific app as an exception in anti virus software installed on customer's system, configuring Business email in Outlook/iPhone, Android Phone/MS office 365, changing DNS records.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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