Subject: Tech Support Candidate - Tarun Jain
From: Tarun Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:32:55 -0500

| | Tech Support Test

Name | Tarun Jain
E-mail | [email-masked]
Phone Number | (+91) 9012679074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | North East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Linux Administrator | Working | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I'll check the other websites are working or not.if other websites working then there is some issue in firewall or the server of website is down.
2. If other websites are not working then I'll check the internet connection(ethernet cable, NIC, router, firewall etc.)
3. If issue still not resolved then I'll check the version of browser and update it.
4. I'll restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on speaker
2. Power on in bluetooth in mobile and search the speaker
3. Pair the speaker.
4. Connected

What according to you makes you a good candidate for customer service or technical support job?

I am an IT professional who worked on domestic and international project for more then 2 years and I have handled customers of different mindsets in Wipro.

I think I have sufficient knowledge and experience for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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