Subject: Tech Support Candidate - rahul verma
From: rahul verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:31:42 -0500

| | Tech Support Test

Name | rahul verma
E-mail | [email-masked]
Phone Number | (+91) 7388854440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 42
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Hans Energy Systems Pvt Ltd | System Engineer | 06-07-2020 | 22500
Previous Employer 1 | Franciscan Solutions Pvt Ltd | IT Executive | 07-02-2019 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check i had an active internet connection.

2. If the Problem still continues i will try to clear cookies and try again. Or try to open the website on different browser.

3. Check if the website is down for everybody. then try after some time.

4. Finally restart my Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check for the Speaker is properly powered and the Bluetooth is on for pairing new devices.

2. Check for the Bluetooth Speaker in my mobile's Bluetooth Available devices.

3. Pair the mobile with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | My positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. And my Enthusiastic approach for my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |