Subject: Tech Support Candidate - Shadeen Malik
From: Shadeen Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:23:02 -0500

| | Tech Support Test

Name | Shadeen Malik
E-mail | [email-masked]
Phone Number | (91) 7300636313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis infoline | Desktop support and Network engineer | Saturday | 21
Previous Employer 1 | TPRS Consulting services | Desktop support Engineer | Saturday | 18
Previous Employer 2 | Team Computers | Desktop support Engineer | Saturday | 12

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1step - Check internet working fine
2step - Check LAN cable plug in the cpu

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1step - power on bluetooth speaker
2step - Mobile bluetooth on
3 step - Mobile bluetooth automatically search all device
4 step - Select correct device then automatically connected

What according to you makes you a good candidate for customer service or technical support job?

I am experience person.
If I do not know of any problem, I can still solve it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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