Subject: Tech Support Candidate - K Muthu Krishnan
From: K Muthu Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:18:23 -0500

| | Tech Support Test

Name | K Muthu Krishnan
E-mail | [email-masked]
Phone Number | (110096) 7042506754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Printer configuration , video conference support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Service desk engineer | Nov 2020 | 12,500
Previous Employer 1 | Bharat bpo | Customer service associate | Jan 2019 | 18,500
Previous Employer 2 | Eureka outsourcing solutions | Customer service representative | Jun 2017 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the internet connection,
and try with other browser open the www.msn.com website or clear the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blue tooth on the device
Start scanning for available device
Then paired with Device

What according to you makes you a good candidate for customer service or technical support job?

First we should know about the customer queries  handling the customer by giving the correct solution politely in a kindly manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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