Subject: Tech Support Candidate - Amit Kumar Mishra
From: Amit Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:04:04 -0500

| | Tech Support Test

Name | Amit Kumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 7355745714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metrotel works Pvt ltd | RNO | | 32500
Previous Employer 1 | Pacific IT Consulting | Sr. Engineer | 30-10-18 | 36500
Previous Employer 2 | Teleysia network Pvt Ltd | RF engineer | 25000 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check connection, is that connected or not.
If connection is ok but still having issue then we will check data speed rate, if it's also ok. Then we will move further.
Now still connection having issue we will check firewall settings if there is any web browsing security.
Yest problem is not resolved and no network then we will go on network settings to check IP and default gateway and so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth for both device.
Do pairing
Now search bluetooth device
Connect

What according to you makes you a good candidate for customer service or technical support job?

Good Listening
Understanding
Quick response
Depth knowledge of technology
Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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