Subject: Tech Support Candidate - Ashish Mishra
From: Ashish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:03:36 -0500

| | Tech Support Test

Name | Ashish Mishra
E-mail | [email-masked]
Phone Number | (91) 9871029105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Preet Tractors Pvt Ltd | Executive IT CUM MIS | | 24995
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all, i will check whether address is correct or not and my browser settings whether i have authorization to use external sites or not.
Secondly, if address is correct i will check my net connection. If it is okay then will move to third step otherwise troubleshoot my connection problem. like, LAN wire is properly connected or not with LAN port or whether LAN card is enabled or not or if IP Addressing is static than IP is provided or not or if it is dynamic then would my PC is able to get it from Dynamic (DHCP) server or not by asking administrator.
Thirdly, if net connection is okay i will check my antivirus settings and firewall settings it this communication is allowed or not, sometimes both are restrict us to use particular sites if we done settings accordingly.
finally, if everything will be okay and still not able to use website i will ask system administrator for authorizing me to use that site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all, turn on your mobile phone's Bluetooth and make it visible to other devices. Then, turn your Bluetooth speaker on and set it to Bluetooth mode. Then, search for available devices in your phone's Bluetooth settings page and select your Bluetooth speaker for pairing, then it will ask for pairing request and by providing pairing permission you phone will connect to Speaker.
What according to you makes you a good candidate for customer service or technical support job? | always keen to accept new challenges and fulfill them. Also have Experience in IT - Hardware and Networking Field.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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