Subject: Tech Support Candidate - Abhishek Verma
From: Abhishek Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:02:02 -0500

| | Tech Support Test

Name | Abhishek Verma
E-mail | [email-masked]
Phone Number | (+91) 8299432410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier Infotect Pvt. Ltd | Cluster Engineer (DL2) | Still Working | 17000
Previous Employer 1 | Kutumbh Care Pvt. Ltd | Desktop Support Engineer L2 | March 2018 | 9000
Previous Employer 2 | Odessey Computers | Computer Hardware and Networking Engineer | Oct 2017 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First Ask user, what exactly the error getting on screen while opening the website. accordingly I cando troubleshooting.
2- There can be an internet issue then ask user to first check internet connection.
3- There can be some security-related issue as may be that website of content got blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn On Speaker on Bluetooth mode.
2- Enable Bluetooth in your mobile and search speaker name and pair it.

What according to you makes you a good candidate for customer service or technical support job? | First, listen to cutomer's queries & issues very carefully then give support accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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