Subject: Tech Support Candidate - Narendra Pal
From: Narendra Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:00:13 -0500

| | Tech Support Test

Name | Narendra Pal
E-mail | [email-masked]
Phone Number | (+91) 8932088508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Education Pvt Ltd | Manager - CEG | | 29400
Previous Employer 1 | Franciscan Solutions Pvt Ltd | Area Admin | 15/03/2020 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Introduction
Step 2 : Get user details
Step 3 : Ask for the problem he/she is facing with a proper screenshot or error details.
Step 3 : After checking the problem, advice to check the internet connection then internet speed after this advice to delete cache files or try with another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Mark ON your both bluetooth devices.
Step 2 : Check Available devices in your mobile phone.
Step 3 : Select your device that you want to connect.
Step 4 : You will get a beep sound after getting connected or it will shows connected in your device.

What according to you makes you a good candidate for customer service or technical support job? | Who can easily understand the issue of customer and provide the solution with a proper and easy way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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