Subject: Tech Support Candidate - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:56:28 -0500

| | Tech Support Test

Name | Himanshu Kumar
E-mail | [email-masked]
Phone Number | (91) 8445477022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 69
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat IT | Customer support | 1Nov 2020 | 20000
Previous Employer 1 | Fast Tech Technologies pvt Ltd. | Hardware Engineer | 31 oct 2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check Internet Connection on Computer
2-Check LAN Cable or wireless connection
3-Check Browser ,Reset Cookies ,https/http protocols
4-depend on connection is private or govt.
5-Update browser to the latest as on date
6-May be website domain is not responding at that time (website server issues)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on Bluetooth device in Searching Mode by Holding turn button on for 5sec or other way as mentioned in your wireless bluetooth device( speaker)

2- After on Mobile ,go to the settings
-Where Click on Network & wireless connection
-click on wireless connection where buletooth is mentioned
Turn on Bluetooth -click on search nearby device's
List of search device's shown on Mobile
Check your bluetooth speaker device name
Pair your bluetooth device to phone.
Phone show's Connected pair device.

What according to you makes you a good candidate for customer service or technical support job?

Good analytical Skills/ technical skills
Gentle behaviour towards clients/ team members
Devoted to your work
Good managing skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |