Subject: Tech Support Candidate - MANYA Verma
From: MANYA Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:52:12 -0500

| | Tech Support Test

Name | MANYA Verma
E-mail | [email-masked]
Phone Number | (91) 7627044077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen kumar | Process Associate | November |
Previous Employer 1 | Techradius | Tech sales executive | October |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fask to open in different browser
Try incogonito mode
Clear cache nd cookies
Allow popup
Clear history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Select searching devices
Pair device
Cinnected

What according to you makes you a good candidate for customer service or technical support job?

I probe the cx so that i can identify the query
Try to resolve the problem asap also in between interact with customer so that they can feel comfortable

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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