Subject: Tech Support Candidate - Harish Chand
From: Harish Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:52:02 -0500

| | Tech Support Test

Name | Harish Chand
E-mail | [email-masked]
Phone Number | (011) 8744010287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Sales consultant | Sep 2020 | 23000
Previous Employer 1 | Care tel infotech pvt ltd | Customer support executive | Mar 2018 | 17000
Previous Employer 2 | Na | Na | Ns | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet connection and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the switch of Bluetooth speaker then turn on the Bluetooth sign switch and mobile phone Bluetooth then search for name of Bluetooth speaker when found name connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good candidate Will always take care the solution of the customer so that customer will be happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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