Subject: Tech Support Candidate - Priya Yadav
From: Priya Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:36:13 -0500

| | Tech Support Test

Name | Priya Yadav
E-mail | [email-masked]
Phone Number | (91) 7042153685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 31
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | IT (application) or ecommerce sector

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digitub Technologies Pvt.ltd | Customer support associate | 10 Dec 2020 |
Previous Employer 1 | IBA Crafts pvt.ltd | Customer support associate | 10th Oct 2020 |
Previous Employer 2 | N/A | N/A | N/A |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps : -
1. I will cross-check the website whether it's correct or not.
2. I will check my data connectivity.
3. I will close the tab and will try again to open the website in a new tab.
4.I will check the error code and will try to find the solutions on YouTube.
5. I will try to open the website (www.ndtv.com) in different browsers.
6. If I will still not able to open the website then I will clear the browser's history, catches and cookies and disable the some extensions too for example add blockers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To pair the earphones with a device, enable Bluetooth on the device.

Quick pairing: Place the earphones close to an unlocked OnePlus phone. The phone displays a quick pairing prompt. Complete pairing as prompted.
Common pairing: On the Bluetooth device list screen of the phone, select OnePlus Buds to pair. After successful pairing, the indicator is off.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener and I have a ability to solve any kind of customer's issue as I Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses to customer by gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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