Subject: Tech Support Candidate - vanshita kashyap
From: vanshita kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:30:47 -0500

| | Tech Support Test

Name | vanshita kashyap
E-mail | [email-masked]
Phone Number | (261001) 9305658647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sitapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A2Z solutions | Desktop support engineer | 10- 03-2020 | 12000
Previous Employer 1 | Genx Info Technologies | Technical Support | | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Delete Cache and Temp files
2- See firewall settings
3- Check internet Connection
4- Network error test

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Make sure both devices bluetooth is on.
2- Scan mobile for finding speaker.
3- When find Speaker then click on it and try to connect it .
4- Wait until it get connected.

What according to you makes you a good candidate for customer service or technical support job? | Good coordination with customers even in worst situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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