Subject: Tech Support Candidate - Mohd Shakir
From: Mohd Shakir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:25:16 -0500

| | Tech Support Test

Name | Mohd Shakir
E-mail | [email-masked]
Phone Number | (0581) 9536520625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
SQL(2005,2008,2012).

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Botree Software International Pvt. Ltd. | Technical Support Associate | Currently | 31500
Previous Employer 1 | Sundar Mohan Telecom. | ATP Engineer | 15 DECEMBER 2015 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First, let's figure out where the problem is
With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Only 1.
What according to you makes you a good candidate for customer service or technical support job? | Yes, I shall be good Condidate for this post I am working same in kind of profile from last 5 years and post record is also very good.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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