Subject: Tech Support Candidate - Mohd Shamim Alam
From: Mohd Shamim Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 00:51:14 -0500

| | Tech Support Test

Name | Mohd Shamim Alam
E-mail | [email-masked]
Phone Number | (06257) 243376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt Ltd | Process Developer | 20-Jan-2021 | 26000
Previous Employer 1 | Adecco | Consultant | 26-Dec-2018 | 34000
Previous Employer 2 | Accenture Service Pvt Ltd | Senior Process Associate | 17-Jun-2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection and make sure that my Internet Connection is working fine. Open my browser. In the address bar at the top, type in www.ndtv.com, then push Enter. Make sure i am able to load the website. If, still unable to open then open my browser and my internet connection is working fine. I will remove or delete my browser history. After deleting all the caches file and close my browser. Now open my browser and key www.ndtv.com. Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch On your Bluetooth speaker.
Unlock you mobile and go to setting, Switch On the mobile's Bluetooth.
Click on new pair.
and select the Bluetooth speaker device appear on mobile phone Bluetooth screen.
Now wait till connection setup with you speaker.
Once pair done then you can able to listen voice, song via speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am quit good in query handling, carrying the knowledge of Operating system, MS office, Outlook.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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