Subject: Tech Support Candidate - Astha Saxena
From: Astha Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 23:27:39 -0500

| | Tech Support Test

Name | Astha Saxena
E-mail | [email-masked]
Phone Number | (91) 9958794098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | Technical Executive | Present | 17 K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | vahshs

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the bluetooth speaker on
Turn on the Mobile bluetooth mode.
Pair the Mobile bluetooth with speaker bluetooth.
Connect and play it.

What according to you makes you a good candidate for customer service or technical support job?

Any candidate can be a good candidate with skills that are required for any job
But the real thing that make you a Good candidate is his/her confidance and the way they tackle each situation with there techniques and new ideas so that the work will be more easy for one and all.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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