Subject: Tech Support Candidate - Sagar Bhatia
From: Sagar Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 11:41:27 -0500

| | Tech Support Test

Name | Sagar Bhatia
E-mail | [email-masked]
Phone Number | (+91) 7840804316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Sim

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Idemia | Technical consultant | 10August 2016 | 35000
Previous Employer 2 | Zte | Bts engineer | 30 June 2016 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the network connection and after this I will restart the browser and after that I will check if the website is down for everybody or just me after that I will check webhost server blocking the ip
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First start the Bluetooth device and after that I will start the Bluetooth of mobile, search the device in mobile click on connect on device name.
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of device and good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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