Subject: Tech Support Candidate - Aftab Khan
From: Aftab Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 08:54:59 -0500

| | Tech Support Test

Name | Aftab Khan
E-mail | [email-masked]
Phone Number | (91) 8506903474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 57 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Tally ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brakewel automotive components India Pvt. Ltd | IT EXECUTIVE | Till date | 20000
Previous Employer 1 | Capital business system Ltd. | IT executive | 30-11-2018 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have tried pinging NDTV website using our server and the website and return the above result , if NDTV.com down for us too there is nothing you can expect waiting, NDTV server maybe overloaded.

Force a full refresh for the site this can be achieve pressing Carl+f5 key.

Clear the temporary cache.

Some time we need to add website in java security also.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth of both device and pair new device , Touch on device name which is showing in available device .
What according to you makes you a good candidate for customer service or technical support job? | Politely communication and quick problem resolve skill
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |