Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 05:54:55 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (971) 7347824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptron Solutions | Traniee | Thursday | 15000
Previous Employer 1 | Rampal home Appliances | Team leader | | 14000
Previous Employer 2 | Iqor | Service engineer | | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all,I will check network connectivity. If computer is not connected so will do connect after that check connection cable.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start speaker set on bluetooth
2. after that switch on mobile bluetooth
3.search speaker range and pairing to speaker

What according to you makes you a good candidate for customer service or technical support job? | He should be Good  communication and good technical knowledge for make good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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