Subject: Tech Support Candidate - Dibyanshu Jha
From: Dibyanshu Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 03:10:50 -0500

| | Tech Support Test

Name | Dibyanshu Jha
E-mail | [email-masked]
Phone Number | (+91) 7762984544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Rasik Besra Memorial Trust | Digital Media Manager | December 2019 | 30000
Previous Employer 2 | Shree Alka Entertainments Pvt. Ltd. | Digital Media Asst. Manager | August 2019 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Primarily I'll check whether the URL is correct or not then I'll look after the Internet connectivity if both (URL & Internet Connectivity) is right then I'll restart my computer because it clears caches, and forces the device to re-load the program or web page. After these if the website still have an error then I'll check the website is down for everybody or just for me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in your mobile phone.Tap the Bluetooth option.Turn it on. If previously the speaker was connected to your phone then it'll be  connected automatically otherwise make your speaker discoverable and refresh your bluetooth list on your phone. Pair the speaker with your phone now the speaker is connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

A customer service candidate should have the a aproachable personality,honest,confident passionate for work assigned.Must have commnication skills,conflicts resolving skills, stress tolerance and resilience. Lastly he/ she should grasp new concepts easily and as I know myself I've all the characteristics that makes me a good candidate for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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