Subject: Tech Support Candidate - MOHD REHAN
From: MOHD REHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 02:36:21 -0500

| | Tech Support Test

Name | MOHD REHAN
E-mail | [email-masked]
Phone Number | (091) 7017335613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 66 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Karvy Digiconnect | Customer Support | 10 Sep 2017 | 18k
Previous Employer 2 | Wyzmindz soln | Quality Analyst | 15 oct 2018 | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To fix error we should make sure that internet connection works properly. Check that ndtv site is working or it is down for everyone.
It might be blocked for that computer. To fix the issue you should have an administrator access on you computer.
1 Step
Open my computer then navigate to drive C:\window\system32\driver\etc
2 Step
Double click the File name "hosts" and select notepad from the list of program to open it.
3 Step
Go to the last line of page you will find the DNS address 127.0.0.1 and ::1 under it you will find the address of blocked ndtv site delete it
and "Save" the host file close the notepad.
4 Step
Close the web browser and open it and search ndtv.com you can access the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Step
Swipe down the toggle screen of your phone you will find "Bluetooth" option.
2 Step
Touch and hold "Bluetooth" option.
3 Step
Tap pair new device if you find, check under available device or tap more refresh. (Make sure your "Bluetooth" speaker is on.)
4 Step
Tap the name of "Bluetooth" speaker you want to connect with your phone, Its get connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me I feel that, I am good at my customer service skills. I must be able to empathize with people and address his needs with my skills. Problem solving skills, Working to find best solution for customer and maintain a positively and friendly attitude that makes a good impression and leaves a self confident.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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