Subject: Tech Support Candidate - prashant choudhary
From: prashant choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 02:13:42 -0500

| | Tech Support Test

Name | prashant choudhary
E-mail | [email-masked]
Phone Number | (91) 8860571041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 120
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | SPECIALIST | DEC-2017 | 22500
Previous Employer 1 | AMAWAT INTERNET PVT LTD. | IT SUPPORT EXECUTIVE | SEP-2016 | 20000
Previous Employer 2 | UNIVERSAL CONSTRUCTION MACHINERY LTD. | SALES ENGINEER | DEC-2015 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly, will make sure the computer is connected to internet.if is connected to internet then will clear caches and try to open the websites and in further troubleshooting will check for proxy setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | if i am using an android phone, we can connect it by going to settings-bluetooth-search device -connect.or via selecting bluetooth option in home screen.and in iphone going to settings and bluetooth option.
What according to you makes you a good candidate for customer service or technical support job? | As i have experience in handling customer queries and solving them within mentioned SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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