Subject: Tech Support Candidate - Shaad khan shaad
From: Shaad khan shaad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 00:06:05 -0500

| | Tech Support Test

Name | Shaad khan shaad
E-mail | [email-masked]
Phone Number | (+91) 7357229109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently I am in Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
VPN ipsec ssl

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wijungle | technical support associate | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step is to check the physical connection then try to ping the gateway it usually depend on the error as well if your getting DNS error on the browser you have to check for the dns in network adapter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the bluetooth speaker ON then Turn ON the mobile Bluetooth search for the device .
You will see the  speaker bluetooth name just click on that ,you are connected

What according to you makes you a good candidate for customer service or technical support job? | Understanding customer query and politeness
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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