Subject: Tech Support Candidate - Reuben Thomas Alexander
From: Reuben Thomas Alexander <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 22:38:51 -0500

| | Tech Support Test

Name | Reuben Thomas Alexander
E-mail | [email-masked]
Phone Number | (+91) 9013379215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dilshad Gardens
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Obara India Pvt Ltd | Sales & Support Engineer | 15 jan 2021 | 21000
Previous Employer 1 | MPEC India Pvt Ltd | QA/QC engineer | September 2018 | 12000
Previous Employer 2 | Acurate Engineering Works | Production and QC | May 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). I'll check if any other websites are loading e.g. google.com or Yahoo.com
2). If none of the other sites are not loading, I'll Check if I am connected to internet and logged in.
3) if already connected, I will use the trouble shoot option using right click on internet option on taskbar.
4). Then I'll follow the steps recommended in trouble shooter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1). Turn on/unlock your phone screen.
2). Swipe down on the screen to bring down quick panel.
3). From there, Switch bluetooth on on your phone.
4). Switch on the bluetooth speaker.
5). Once bluetooth is switched on, the symbol will change color, then long press on the icon to open bluetooth settings.
6). Search for your speaker name on bluetooth.
7). Connect to the correct name by clicking on speaker name shown in screen.
8). Once connected, a prompt will be given via the speaker.
9). Your speaker is now connected.

What according to you makes you a good candidate for customer service or technical support job?

I am patient, understanding, eager to learn and good listener.
Can do proper reporting and provide solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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