Subject: Tech Support Candidate - Divyansh Joshi
From: Divyansh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 22:06:42 -0500

| | Tech Support Test

Name | Divyansh Joshi
E-mail | [email-masked]
Phone Number | (01735) 9728955518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr advisor | 31 Dec 2020 | 18500
Previous Employer 1 | Technospecs | Jr it admin | 3 may 20202 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 st i check my internet connection
2nd i check with any other web browser
3 rd i check is there any anti virus is blocking that site or not
4 th if my system is connected with any domain so i can ask our company admin that this particular site is blocked by firewal or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your bluetooth speaker
Verify speaker is on or not
Turn on your mobile bluetooth then check your speaker is showing  on bluetooth device or not
Then select it and now your speaker is connected to mobile

What according to you makes you a good candidate for customer service or technical support job?

Because i worked on printer technology as well
And i am working for concentrix for hp process so i knew how to handel irate customer as well

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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